Automated review collection system with AI sentiment analysis that instantly detects negative feedback and boosts positive review volume for a retail brand.
A retail brand was struggling to collect customer reviews consistently and respond to negative feedback quickly. Manual review collection was sporadic, and negative reviews often went unnoticed until they impacted the brand's reputation.
They needed an automated system to collect reviews systematically, analyze sentiment in real-time, and enable rapid response to customer concerns while amplifying positive feedback.
Connected directly to Shopify to automatically trigger review requests upon order completion, ensuring consistent outreach to all customers.
Implemented ChatGPT-powered sentiment analysis to automatically categorize reviews as positive, neutral, or negative with 98% accuracy.
Real-time Slack notifications for negative reviews enable immediate response and damage control, improving customer satisfaction.
Automated posting of positive reviews to social media and review platforms to boost online reputation and SEO rankings.
Increased review collection by 200% through automated post-purchase outreach and streamlined review submission process.
Reduced response time to negative reviews by 75%, from 48 hours to 12 hours, significantly improving customer satisfaction.
Improved overall star rating from 3.8 to 4.6 stars across all platforms through proactive customer service and positive review amplification.
Boosted local SEO rankings by 40% through increased review volume and improved sentiment scores across review platforms.